My colleague Gert-Jan wrote an excellent post on Solving the right problem (link).

A lot of times, businesses are automating the problem, not solving the problem. They make recreating the problem more efficient and ensure it will be produced with a measurable lack of business value.

Look at your business process first. Where is the real problem? How could you solve the problem by using paper? Can it be done smarter? Use automation for making your paper solution more efficient. Not for automating your problem.